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| Reflection and suggestions on humanistic care in pediatric emergency medicine under normalization of COVID-19 pandemic prevention and control |
| SUN Jiaojun, CHEN Yi, XUE Haihong, SUN Kun |
| Department of Pediatric, Xinhua Hospital, Shanghai Jiao Tong University School of Medicine, Shanghai 200092, China |
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Abstract The normalization of novel coronavirus pneumonia（COVID-19）pandemic prevention and control has brought new challenges to the communication between doctors and patients in pediatric emergency medicine, which has led to in-depth thinking on the humanistic care of pediatric emergency medicine. We analyzed the characteristics of pediatric diseases and the whereabouts of pediatric emergency triage diseases, sorted out the physical and mental characteristics of children and their parents, and conducted in-depth thinking on the communication between pediatric emergency doctors and patients. Under the major public health emergency of COVID-19 , in the face of children who are in urgent need of treatment and anxious parents, according to the requirements of prevention and control, doctor-patient communication should be conducted in the pediatric green channel, in pediatric emergency department, and before the hospitalization. With emphasis, according to the psychological characteristics and conditions of children of different ages, medical humanistic care is carried out, and psychological support treatment is provided to the parents of children. Medical institutions should pay attention to the mental health of front-line medical staff during public health emergencies. Under the background of normalized COVID-19 pandemic prevention and control, strengthening psychological support for children and their parents in pediatric emergency department, carrying out effective doctor-patient communication, and attaching importance to the cultivation of their own medical humanistic quality are important guarantees for pediatric emergency medical work.
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